Delivery
How we deliver, what it costs and what to do if something goes wrong. Last updated 22 October 2026.
Where we deliver
We deliver to addresses in the United Kingdom only: England, Scotland, Wales and Northern Ireland. We do not deliver to the Channel Islands, the Isle of Man or outside the UK at the moment.
What it costs
| Order weight | Charge | Usually arrives |
|---|---|---|
| Up to 20kg | £5.99 | 2 to 3 working days |
| 20kg to 25kg | £8.44 | 2 to 3 working days |
| 25kg to 30kg | £10.89 | 2 to 3 working days |
| 30kg to 35kg | £13.34 | 2 to 3 working days |
| 35kg to 40kg | £15.79 | 2 to 3 working days |
| 40kg to 45kg | £18.24 | 2 to 3 working days |
| 45kg to 50kg | £20.69 | 2 to 3 working days |
The charge is £5.99 for orders up to 20kg, then £2.45 for every extra 5kg. It is one charge per order, worked out from the total weight of the bags in your basket and shown at checkout before you pay. Orders over 50kg cannot be placed online. Email support@chandraworldfoods.com or call 07506 334497 and we will arrange delivery for you. Working days are Monday to Friday, not including bank holidays.
When your order leaves us
Orders are packed and handed to the courier on the next working day. Orders placed at the weekend or on a bank holiday leave us on the next working day after that. You get an email with tracking as soon as your parcel is on its way.
Heavy bags
Rice is heavy, so a 10kg bag or an order with several bags may come as more than one parcel. Each parcel has its own tracking and they may arrive on different days. We only charge delivery once per order.
If you are out
The courier will try to leave the parcel with a neighbour or in a safe place, or leave a card so you can rearrange. If a parcel comes back to us because it could not be delivered after two attempts, we will contact you to arrange redelivery. A second delivery charge may apply if the address was wrong or the parcel was not collected.
Checking your address
Please check your address and postcode at checkout. We cannot change the address once the courier has the parcel. If you spot a mistake, email support@chandraworldfoods.com straight away with your order number.
Late or missing parcels
If your tracking has not moved for 3 working days, or the parcel is marked delivered and you do not have it, email us with your order number. We will chase the courier and either resend your order or refund you in full. You will not be left out of pocket for a parcel that does not arrive.
Damaged on arrival
If a bag is split or the parcel is damaged, send a photo and your order number to support@chandraworldfoods.com within 48 hours of delivery. We will send a replacement or refund you. You do not need to send anything back.
Questions
Email support@chandraworldfoods.com, call or WhatsApp 07506 334497, or use the contact form. We reply Monday to Friday, 9am to 5.30pm, within one working day.